Exchanges and Returns
1. Exchange or return deadline is 7 days from the shipment confirmation date. The item must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt). You bear the cost of both shipping and the product in the event of loss.
2. Exchange or return deadline is 15 days from the shipment confirmation date if the item has any defects under normal wear. Contact Studio for a refund or exchange of the same item. Studio bear the cost of both shipping.
3. Free repair is available in the stores or by deliveries within 1 year from the shipment confirmation date if the item has any defects under normal wear. You bear the cost of both shipping.
4. The damage caused by human factors or force majeure and the natural depreciation of item are not included in the free-repair situation.
5. Nerhi Studio reserves the right to refuse returns outside the time limit, if the items are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.